Refund and cancellation policy

Last updated 11 October 2026

This policy explains how cancellations and refunds work for Vexa Flow subscriptions sold by Vexa Labs. It is part of our terms of service.

Free trial

Every new agency gets a 15-day free trial. No payment is taken for the trial, so there is nothing to cancel or refund. If you do not buy a plan, the account simply locks at the end of the trial and your data is kept.

How payment works

• Plans are paid online only (UPI, cards, net banking or wallets). We do not accept cash or cheque.
• Prices are per agency, plus GST. Every payment gets a GST invoice.
• Plans do not renew on their own. You are charged only when you pay for the next month or year.

Cancelling a plan

• You can cancel at any time by calling or writing to us. You can also simply not pay for the next period.
• After cancelling, your team keeps full access until the end of the period you have already paid for.
• When the paid period ends, the account locks. Your data is kept, so you can continue later with the same account.

Refunds

• Monthly plans: the current month is not refunded once it has started, because the full month of access stays available to you.
• Yearly plans: if you cancel within 7 days of your first yearly payment, we refund the full amount. After 7 days, the remaining months are not refunded.
• Charged twice or charged wrongly: if a payment was taken twice, or money was taken but the plan did not start, we refund the extra or failed amount in full.
• Upgrades: when you move to a bigger plan in the middle of a period, you pay only the difference for the days left. When you move to a smaller plan, the change applies from your next period.

How to ask for a refund

Write to support@flow.vexalabs.io or call or WhatsApp +91 92771 18327 with your agency name, the registered email and the payment ID or invoice number. We confirm within 2 working days. Approved refunds go back to the original payment method within 5 to 7 working days; the exact time depends on your bank.

Service delivery

Vexa Flow is online software. Nothing is shipped. Access starts as soon as the trial is created or the payment is confirmed, and you use it at flow.vexalabs.io from any browser or phone. If access has not started within 24 hours of a successful payment, contact us and we will fix it or refund the payment.

Your data after cancelling

Cancelling does not delete your data. Files your team uploaded stay in your own Google Drive. If you want your Vexa Flow account and data deleted, ask us and we will do it as described in our privacy policy.

Contact us